Turning technology investment into sustained business value Part of the ONYIA Digital Workplace Framework: Observe → Navigate → Yield Value → Improve → Adapt Success Is Not the Finish Line A transformation programme can meet every delivery milestone and still fall short of lasting value. A migration may be complete, devices deployed, applications modernised and…
Why Digital Employee Experience is the New Battleground for IT Service Excellence Introduction: The Changing IT Landscape and Rise of DEX The IT services industry is undergoing rapid transformation. As organisations adopt hybrid work models, integrate artificial intelligence into daily operations, and raise expectations for technology performance, the standards for IT Managed Service Providers (MSPs) are evolving…
Over the past several weeks, I’ve had the opportunity to work closely with a number of enterprise clients on their Zero Trust strategies, compliance frameworks, and risk assessments. One consistent theme that’s emerging across industries is the rapid adoption of AI and with it, a new wave of challenges around, compliance, governance, security, and control….
As a device management lead and long-time enthusiast of Microsoft technologies, I’m writing this post to share a concern and a hopeful request that I believe many in the IT and endpoint management community share. There’s no question that Microsoft Co-pilot has been a game-changer. Since its global rollout, we’ve seen first-hand at Advania UK…